Return and Refund Policy

Return & Refund Policy

Thank you for shopping at our MintLivin Household Company, if you encounter any products and services issued, we’re here to help. Below are the terms and conditions:

 

Return:

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

 

Refund:

  • Once we receive your item, we will inspect it and notify you that we have received your returned
    item.
  • We will immediately notify you on the status of your refund after inspecting the item.
    If your return is approved, we will initiate a refund to your credit card (or original method of
    payment).
  • If original method of payment is under Credit Card, 3% surcharge will be deducted from the refund amount
  • If original method of payment is under Maybank monthly installment scheme, 3% surcharge will be deducted from the refund amount, we will not responsible for any extra charges imposed by Maybank¬†
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping
    costs are nonrefundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us:

  • If you have any questions on how to return your item to us, contact us.