Return & Refund Policy
Thank you for shopping at our MintLivin Household Company, if you encounter any products and services issued, we’re here to help. Below are the terms and conditions:
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Once we receive your item, we will inspect it and notify you that we have received your returned
- We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
- If original method of payment is under Credit Card, 3% surcharge will be deducted from the refund amount
- If original method of payment is under Maybank monthly installment scheme, 3% surcharge will be deducted from the refund amount, we will not responsible for any extra charges imposed by Maybank
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are nonrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you have any questions on how to return your item to us, contact us.